Frequently Asked Questions

We offer free standard shipping on orders of $75 or more within the contiguous United States (excludes Alaska and Hawaii). All orders are processed within approximately 1 to 3 business days. Orders placed on a weekend or holiday will be processed on the next business day. A signature is required for orders over $200.

Once your order ships, you'll receive an email with tracking information. While delivery times are not guaranteed, packages typically arrive within 3 to 6 business days after processing.

For shipments to Alaska or Hawaii, additional shipping fees apply based on your order total:

• $0 – $50 → $20 shipping fee
• $50.01 – $100 → $30 shipping fee
• $100.01 – $150 → $40 shipping fee
• $150.01 – $200 → $50 shipping fee
• $200.01 – $250 → $60 shipping fee
• $250.01 – $500 → $80 shipping fee
• $500.01 – $750 → $100 shipping fee
• $750.01 – $1,000 → $120 shipping fee
• $1,000.01 – $1,250 → $140 shipping fee
• $1,250.01 – $1,500 → $160 shipping fee

Please allow one additional business day for deliveries to Alaska and Hawaii. At this time, we are only able to ship to addresses within the United States.

Orders placed before 4:00 PM Eastern are processed and shipped the following business day. Orders placed after 4:00 PM are considered received the next business day and will ship within 48 business hours. Our standard shipping method is USPS Ground Advantage, with an estimated delivery window of 3 to 6 business days after your order ships.

Yes. Expedited shipping is available through USPS Express Mail or UPS, with guaranteed next-day or 2-day delivery depending on your location. To arrange expedited shipping, please call us at 888.400.5454 between 8:30 AM and 5:30 PM PST. Additional shipping charges will apply.

We ship to all 50 U.S. states, including Alaska and Hawaii (with additional shipping fees; see our shipping charges above). At this time, we are unable to ship internationally. For customers outside the U.S., we recommend checking with our authorized international retailers for availability.

We ship via USPS, UPS, and FedEx. If we can get your order to you faster, at no additional cost, using an alternative carrier, we'll do so automatically.

Please contact our customer service team as soon as possible by phone at 888.400.5454 or through our online contact form. We'll do our best to update the shipping address before it leaves our facility. If your order has already shipped, you'll need to contact the carrier directly to arrange a redirect.

We stand behind our products 100%. If you're not completely satisfied with your purchase, you may return it within 14 days of receipt. To initiate a return, contact our customer service team at 888.400.5454 to request a return label. Please send the product back in its original packaging along with a copy of your invoice and your contact information so we can expedite the process.

Please note: Noodle & Boo does not cover return shipping costs, and original shipping charges are non-refundable.

For Luxe Gift items (curated gift sets that include products from other prestige brands), exchanges and returns are accepted within 30 days of purchase with a receipt. Items must be in original, unopened packaging. Items that have been used, altered, or returned incomplete will not be refunded.

Return address: Noodle & Boo, Inc., 100 Cooper Court, Suite B, Los Gatos, CA 95032

We're sorry for any inconvenience. Please take a photo of the item and contact our customer service team via our online contact form or by calling 888.400.5454, and include your invoice number. A representative will follow up within 48 business hours to arrange a replacement or refund. Please note that without returning the product or providing adequate images, we're unable to process a refund or replacement.

We're here to help. Please contact our customer service team by phone or email, and we'll work with you and the carrier to locate your package. If your tracking information hasn't been updated and more than 6 business days have passed since shipment, reach out to us, and we'll open an investigation with the carrier. Please note that carriers typically require 7 to 10 business days to resolve delivery inquiries.

No, you're welcome to check out as a guest. However, creating an account saves your contact and shipping information for faster checkout next time and gives you access to your full order history. Noodle & Boo does not store credit card information.

Our subscription program lets you set up automatic deliveries of your favorite Noodle & Boo products at a frequency you choose, so you never run out. Subscribers save 5% on every subscription item, and you're only charged when your order ships. You have full control to change your delivery frequency, next order date, or product quantity at any time through 'My Subscriptions' in your account. We also send an email reminder before each order ships, and you can skip or cancel at any time.

On any eligible product page, select the "Subscribe" option, choose your preferred delivery frequency, and check out as normal. Your subscription will begin with that first order.

Log in to your account and visit 'Manage Subscriptions.' From there, you can update your next order date, change your delivery frequency, swap products, or cancel, all before your next scheduled shipment.

Once you subscribe, your account's Subscriptions section becomes your control center for managing future orders and account details. We'll automatically place orders according to your selected frequency and send you an email reminder before each one. You'll also receive notifications if an item goes out of stock, if your subscription is canceled, or when an order is placed successfully.

You can cancel online at any time. Go to the Subscriptions section of your account, select 'Cancel' on the subscription you'd like to end, and provide a brief reason. You'll receive a confirmation email once your subscription has been canceled.

All subscription orders require a credit card as the payment method.

Noodle & Boo products are formulated without parabens, phthalates, sulfates, PPGs, dyes, GMOs, triclosan, formaldehyde donors, and bisphenol A (BPA). Our chemists maintain an extensive exclusion list that goes well beyond these commonly flagged ingredients. Every formula is developed in collaboration with healthcare professionals using proven-safe, plant-based, and biocompatible ingredients. For a full overview of our ingredient philosophy, visit our Product Standards page.

Yes. All Noodle & Boo products are hypoallergenic, pediatrician-tested, and dermatologist-tested. Our formulas undergo rigorous clinical and safety testing and are never tested on animals. Every ingredient is carefully reviewed before being included in a formula, and we require substantial safety data before introducing any new ingredient. Our preservative system is designed to be effective at the lowest possible concentration, helping keep formulas gentle while protecting against bacteria and mold.

We offer both fragranced and fragrance-free options across our product line, so you can choose what works best for your family. Our fragrances are clinically tested for sensitive skin and do not contain phthalates, benzene, or toluene. Each fragrance ingredient is added at the minimum effective level to reduce the risk of irritation. For babies or family members with heightened sensitivities, allergies, or asthma, our fragrance-free collection provides the same gentle care without any added scent. Our Lavender and Fragrance-Free products are also dairy-free and vegan.

Noodle & Boo is 100% cruelty-free. We never test on animals, and we never will. Many of our products are also vegan and dairy-free, including our entire Lavender and Fragrance-Free lines. Products that contain hydrolyzed casein (milk protein) are not vegan but are clearly labeled as such. We're also committed to environmentally responsible practices, including recyclable, non-toxic, and biodegradable packaging, and we partner with manufacturers who use renewable materials and green manufacturing operations.

Yes. Our formulas are specifically developed for use on newborns and infants with sensitive skin. Products like our Newborn Hair & Body Wash and Soothing Body Wash are soap-free, tear-free, and pH-balanced for a newborn's delicate skin. They're mild enough for daily use from day one. That said, every baby's skin is different. If your newborn has a specific skin condition or you have concerns, we always recommend consulting your pediatrician before introducing any new product.

Noodle & Boo products are designed with sensitive and eczema-prone skin in mind. Our Ultimate Baby Ointment has been awarded the Seal of Acceptance™ by the National Eczema Association and is specially formulated for eczema flare-ups, chapped or cracked skin, and itch relief, without steroids, preservatives, or dyes. For daily care, our Fragrance-Free Super Soft Lotion helps maintain the skin’s natural moisture barrier, while our Fragrance-Free 2-in-1 Hair & Body Wash, Fragrance-Free Extra Gentle Shampoo, and Fragrance-Free Soothing Body Wash offer gentle, low-lather cleansing options designed for delicate skin. As with any skin condition, we recommend working with your child's pediatrician or dermatologist alongside any at-home routine.

All Noodle & Boo products are proudly made in the United States. Our formulas are developed by distinguished chemists in collaboration with pediatricians and dermatologists, using carefully sourced and wholesome ingredients.

Between baths, you can gently spot-clean with a soft, damp cloth, focusing on the face, neck folds, hands, and diaper area. Our Ultimate Cleansing Cloths are perfect for in-between baths or diaper changes—luxuriously thick, petal-soft, and infused with a gentle, alcohol-free, no-rinse solution that cleanses while soothing and hydrating sensitive skin. When bathing, keep it brief (5–10 minutes), use lukewarm water, and choose a mild, soap-free cleanser like Noodle & Boo’s Newborn 2-in-1 to help support your baby’s natural skin barrier.

Gentle, baby-specific products can be used from day one if needed, especially if you notice dry skin. Noodle & Boo's Newborn 2-in-1 Hair & Body Wash is formulated to be safe from a baby's very first bath: it's soap-free, tear-free, and enriched with provitamin B5 and vitamin E to nourish without stripping moisture. After bathing, if your baby's skin feels dry, apply a gentle moisturizer like our Super Soft Lotion while the skin is still slightly damp to help lock in hydration.

A consistent, gentle routine is key. Dermatologists generally recommend short, lukewarm baths using a mild, fragrance-free cleanser, followed immediately by a thick moisturizer or ointment to lock in hydration while skin is still damp. Avoid products with dyes or harsh surfactants that can trigger flare-ups. Dress your baby in soft, breathable fabrics like cotton and keep the home environment comfortably humidified during dry months. For active flare-ups, Noodle & Boo's Ultimate Ointment (awarded the NEA Seal of Acceptance) is formulated to help relieve itch and protect compromised skin, without steroids. Always work with your pediatrician or dermatologist for a personalized care plan.

The best prevention is frequent diaper changes, ideally as soon as a diaper is wet or soiled. Gently clean the area with a soft cloth or mild wipe, pat (don't rub) dry, and apply a barrier cream with zinc oxide to protect against moisture. Noodle & Boo's Best Diaper Rash Ointment combines non-nano zinc oxide with soothing aloe, allantoin, and bisabolol to create a protective barrier while calming irritated skin. It's free of steroids, preservatives, and dyes. If a rash worsens, spreads, or is accompanied by fever, contact your pediatrician.

Cradle cap (seborrheic dermatitis) is very common in newborns and usually resolves on its own. To help manage it, gently wash your baby's scalp with a mild shampoo like Noodle & Boo's Extra Gentle Shampoo, using a soft brush or washcloth to loosen flakes. You can also apply a small amount of Ultimate Ointment to the scalp before shampooing to help soften crusting. Avoid picking at flakes, as this can irritate the skin. If the condition persists or worsens, your pediatrician may recommend a medicated shampoo or cream.

For the earliest days, we recommend starting with our Newborn 2-in-1 Hair & Body Wash, a gentle, soap-free 2-in-1 formula enriched with provitamin B5 and vitamin E that cleanses and conditions newborn skin and fine hair without stripping natural moisture. Follow with our Super Soft Lotion for a light layer of hydration and a soothing post-bath massage. All of these products are tear-free, hypoallergenic, and safe from day one. Our Newborn Gift Set is a great way to try the essentials together.

Absolutely. While our formulas are developed with babies in mind, the same gentle, high-quality ingredients make them an excellent choice for anyone with sensitive skin. Our maternity line is specifically formulated for use during pregnancy and includes products to help with common concerns like stretch marks and skin hydration. Because all Noodle & Boo products are made without parabens, phthalates, sulfates, and other harsh chemicals, they're a safe choice for the whole family.

Our laundry collection is thoughtfully formulated for delicate skin, especially babies and families with sensitivities. Each formula is designed to be effective on everyday messes while remaining gentle on fabrics and skin. We avoid harsh additives and focus on ingredients that help cleanse, soften, and refresh without compromising comfort.

Yes. Our formulas, including our Ultra-Safe Baby Laundry Detergent and Ultra-Soft Fabric Conditioner, are thoughtfully made for sensitive-skin households. They’re designed to rinse clean and leave fabrics soft, making them a great choice for baby clothes, bedding, and everyday essentials.

For tougher messes, we recommend pre-treating with our Ultra-Strong Stain Remover before washing. Apply directly to the stain, allow it to sit briefly, then launder as usual. It’s designed to help lift stubborn spots while being mindful of delicate fabrics.

Yes. Our maternity collection is thoughtfully developed for use during pregnancy to support skin as it changes, using gentle, carefully selected ingredients.

You can begin using maternity skin care at any point during pregnancy. Many moms start early with products like our Elasticity Oil or Perfecting Crème to help keep skin feeling soft, smooth, and well-nourished as it stretches.

Our Elasticity Oil is lightweight and fast-absorbing; it helps relieve dry, itchy skin while supporting the body as it stretches during pregnancy. Our Perfecting Crème delivers patented peptide performance to visibly improve the appearance of stretch marks. Pair these products for the ultimate stretch mark regimen.

Yes! Complimentary Noodle & Boo samples are available through select baby registries, retail partners, and with online purchases. You can also add a complimentary sample to your order at checkout.

Congratulations! We're happy to offer a one-time gift to parents of twins, triplets, and other multiple births. To receive your gift, contact our customer service team and fax a copy of each baby's hospital identification bracelet or birth certificate to 408.377.3406. Requests must be submitted within 6 months of the date of birth.

Philanthropy is at the heart of Noodle & Boo, and we are deeply committed to supporting causes that uplift our community. Beginning in 2025, we are dedicating our efforts to The Grace Foundation, an independent nonprofit devoted to ensuring every child has the care, resources, and opportunities they deserve, and that no child ever feels forgotten.

We'd love to hear from you. Prospective retailers can complete our wholesale application online, and our team will follow up with product information and samples. Distributors may complete our distributor application online. For other partnership inquiries, please contact us at 888.400.5454. If you know of a store that should carry Noodle & Boo, feel free to share the store’s name, address, and phone number with our customer service team. As a thank-you, we’ll send you a discount code.